Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

Damage/Defective/Wrong Supply of products

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email Aatwik’s customer Service within 24 Hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you.  Our principal designer will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 3-days from the date of advice by Customer Service Department. In case, the complaint found is genuine then Aatwik will rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a store credit will be issued to the buyer.